Job Title: Benefits Administrator / HR Operations Specialist (Remote, Full-Time) 

Speaking Spanish is a PLUS

About the Company

We are a growing insurance broker agency that manages health, dental, and vision benefits for a large employee group. We provide a smooth, accurate, and compliant benefits experience for all employees, and we are looking for a highly organized, detail-oriented Benefits Administrator to run day-to-day benefits operations.

This is a long-term, full-time remote position supporting a U.S.-based company.

⭐ Position Overview

The Benefits Administrator will handle all daily benefits operations, including enrolling employees, maintaining eligibility, processing changes, submitting information to insurance carriers, updating payroll deductions, and supporting compliance tasks.

You will work closely with our licensed agent and company leadership to ensure employees receive accurate, timely support.

The ideal candidate has strong administrative experience, excellent communication skills, and comfort working in HR or benefits platforms.

⭐ Key Responsibilities

Employee Onboarding & Enrollment

• Collect required employee and dependent information

• Enter new hire data into benefits platforms (Employee Navigator, Ease, etc.)

• Provide plan summaries, SBCs, and required notices

• Process medical, dental, and vision plan elections

• Submit enrollments and changes to insurance carriers

• Track enrollment confirmations and ID cards

Benefits Administration

• Maintain accurate employee eligibility and coverage status

• Process qualifying life events (marriage, birth, loss of coverage, etc.)

• Handle additions, terminations, and plan changes

• Update payroll deductions for benefits

• Respond to employee benefits questions via email and messaging

• Maintain organized digital records for compliance

Carrier & Payroll Coordination

• Reconcile monthly carrier billing statements

• Identify and correct premium discrepancies

• Coordinate with payroll to ensure deductions are accurate

• Submit forms, documents, and updates to carriers as needed

Compliance & Reporting

• Maintain enrollment documentation and audit trails

• Assist with ACA tracking and reporting

• Manage COBRA notifications (with third-party vendor)

• Ensure compliance with company policies and deadlines

• Support annual open enrollment and plan renewals

System Administration

• Keep benefits platforms updated with correct plan information

• Upload new plan documents and SBCs

• Maintain census files and reports

• Assist with technology integration between benefits, HR, and payroll systems

⭐ Qualifications

• Strong administrative or HR/benefits operations experience (preferred)

• Experience with benefits platforms (Employee Navigator, Ease, Rippling, Gusto, or similar) is a major plus

• Excellent written and verbal English communication

• Strong attention to detail and accuracy

• Ability to follow structured processes and meet deadlines

• Comfortable working U.S. business hours (at least 4–6 hours overlap)

• High-level computer literacy (Google Workspace, spreadsheets, data entry)

• Fast learner, reliable, and proactive

⭐ Preferred Experience (Not Required But Helpful)

• Experience working with U.S. insurance carriers (Aetna, BCBS, UHC, Cigna, Humana, Delta Dental, etc.)

• Prior HR Coordinator or Benefits Specialist experience

• Understanding of U.S. health insurance terminology

• Knowledge of payroll deduction workflows

⭐ Work Schedule

• Full-time: 40 hours per week

• Must overlap with U.S. business hours for real-time support

• Remote, long-term position